FAQ
Q: Are the prices inclusive of value-added tax (VAT)?
A: Yes, all prices on our website are quoted in British Pound (GBP £) and include value-added tax (VAT).
Q: Are there additional charges?
A:Yes, any shipping or customs fees will be displayed separately during the checkout process.
Q: What payment methods do you accept?
A:We accept the following payment methods: PayPal
Q: Is there free shipping within the United Kingdom?
A: Yes, shipping is free for all orders within the United Kingdom.
Q: Are there any hidden fees?
A:No, all costs are clearly displayed at checkout.
Q: How long does it take to process my order?
- Processing time: Orders are processed within 1 business days (Monday to Friday).
- Order deadline: Orders received by 17:00 (GMT) will be processed the same day.
- Weekend Orders: Orders placed on the weekend will be processed the next business day.
Q: How long does delivery take?
- Estimated delivery time: 2-3 working days.
- Shipping days: Shipping takes place from Monday to Saturday.
- Note: Delivery times are estimated and may vary due to external influences such as weather conditions or transportation problems.
Q: Can I return an item?
A: Yes, customers in United Kingdom have the right to cancel their purchase and return the product within 30 days of receipt without giving any reason.
Q: How does a return process work?
- Return notification: Contact our customer service at info@privona-bay.com
with your order number and a detailed return request.
- Return Authorization: After your request is reviewed, you will receive detailed instructions and, if necessary, a prepaid return label.
Q: How do I pack and ship the item?
- Pack the item securely in the original packaging with all labels and tags attached.
- Please include the return form and any supporting documents or pictures.
- Download and print the return label from the link in our email.
Q: Who bears the return costs?
- In case of faulty products: There will be no charge to the customer. This applies if the product is incorrect, damaged during shipping or otherwise defective.
Store Name: Privona Bay
Address: 3 Motehall Rd, Sheffield S2 1RA, United Kingdom
Email: info@privona-bay.com
Operating Hours: Monday to Friday - 9:00 AM to 17:00 PM (GMT)
We aim to respond within 24 hours on business days.