Billing Terms and Conditions

Thank you for shopping with Privona Bay. Please review our Billing Terms and Conditions to ensure a smooth and secure purchasing experience.

1. Accepted Payment Methods

At Privona Bay, we accept PayPal as our primary payment method. All transactions are securely processed using advanced encryption and secure payment gateways to ensure your information is protected.

2. Currency

All transactions are processed in British Pound (GBP £). If you are purchasing from a different country, your bank or payment provider may apply exchange rate conversions and additional fees, which are beyond our control.

3. Payment Processing

Payments are processed immediately at the time of purchase. Once the transaction is successfully completed, you will receive an order confirmation email containing the details of your purchase. If your payment is declined due to issues such as insufficient funds or security checks by your bank, we will notify you via email. You may retry the payment using a different method or contact your bank for further assistance.

4. Pricing and Taxes

All prices displayed on our website include applicable Value Added Tax (VAT) for customers within the United Kingdom. Additional shipping fees, if any, will be displayed at checkout before finalizing your order. If applicable in the future, international customers may be subject to additional duties or taxes imposed by their respective countries, which are not included in the purchase price.

5. Order Shipping and Delivery

All orders are processed within one business day (Monday to Friday). Orders placed before 5:00 PM (GMT) are processed the same day. We offer free shipping within the United Kingdom, with delivery estimated at 1 to 3 business days via DHL and FedEx. Tracking details are provided via email. For more information, refer to our Shipping Policy.

6. Returns, Refunds, and Cancellations

We offer a 30-day return window for eligible items. Returned items must be unused, in their original condition, and include all packaging materials. Refunds are issued to the original payment method once the returned item is inspected. Returns are free of charge, as a prepaid return label is provided. There are no restocking fees. If you need to cancel an order, please contact us within 24 hours of placing your order. For complete details, refer to our Return & Refund Policy.

7. Privacy and Data Protection

Your privacy is important to us. We do not store or share payment details, and all transactions are securely processed through trusted third-party payment providers. For more details on how we handle your personal data, please review our Privacy Policy.

8. Compliance with Google Merchant Policies

Privona Bay ensures full compliance with Google Merchant Policies, including:

  • Transparent pricing, shipping, and refund policies.
  • Secure and reliable payment processing.
  • Clear and accurate product information.
  • Protection of customer data and secure transaction handling.

9. Contact Information

If you have any questions regarding our billing terms or need assistance with a payment issue, please contact us:

Store Name: Privona Bay

Address: 3 Motehall Rd, Sheffield S2 1RA, United Kingdom

Email: info@privona-bay.com

Operating Hours: Monday to Friday - 9:00 AM to 17:00 PM (GMT)

We aim to respond to all inquiries within 24 hours on business days.